Everything about payments

Do you have questions about paying for your order? You’ve come to the right place. On this page you’ll find detailed information about our payment options, how payments are processed, and what to do if something doesn’t go quite right.

FAQ

If you find the product cheaper elsewhere, we will look into whether we can match the price. The following conditions apply:

  • The product must be of official origin
  • The seller must be an official camera retailer with a website and physical store, and be affiliated with Thuiswinkel Waarborg
  • The product must be new and in stock (used or clearance items are not included)
  • The price must be verifiable and not result from special or temporary promotions

Online, you can pay with: credit card (Visa, Mastercard or AmEx), PayPal, Bancontact, bank transfer (prepayment), or a Kamera Express gift card.

In our stores, you can pay with: cash, debit card, credit card (Visa, Mastercard or AmEx), SprayPay, or a Kamera Express gift card.

Yes, you can place an order using a manual bank transfer.

Please note that processing takes 2–3 days. The product will not be reserved until the payment has been completed.

No, paying after delivery is currently not possible.

Ordering on account is only available for business (B2B) customers.

Business customers outside the Netherlands can place an intra-community order without VAT.

To do this, first create a business account on our website and enter your VAT number. The VAT number must be active and registered in another EU country.

After prepayment, we will ship the order to the country where the VAT number is registered.

The time it takes for us to receive your payment depends on the payment method:

  • Payments via iDEAL | Wero, PayPal, credit card, or gift card are received immediately
  • Manual bank transfers take 2–3 days to be processed

You can enter your promo code in the shopping cart, under the section “Discount code & gift card”.

Yes, you can use a Kamera Express gift card online.

You use the card number and a PIN code (four or six digits). Please note: older gift cards do not have a PIN code. In that case, you will not be asked to enter one during checkout.

The gift card is valid for 2 years from the date of issue.

No, you don’t have to spend the full balance on your Kamera Express gift card in one go. You can use the remaining balance for multiple purchases.

If you have received a gift card and want to check its value, you can use the balance checker in your account.

If you don’t have an account yet, you’ll need to create one to access it.

No, the Kamera Express gift card is not valid at Profotonet. Profotonet uses its own gift card.

Please contact our customer service. They will be happy to help you resolve this issue.

No, it is not possible to redeem a VVV gift card at Kamera Express.

Once we have shipped your order, we will send you a shipping confirmation with the invoice.

You can also download your invoices in your order overview by clicking on your order.

If you cannot find the invoice in your order overview, please contact our customer service. They can help you with a copy.

At the moment, paying in installments via SprayPay is only available in our physical stores. You can apply for instalment payment directly at checkout. It is arranged within a few minutes, and you can take your products with you immediately.