For each product, we provide an estimated delivery time so you know how long it will usually take.

The exact delivery time of your order depends on the delivery service, the selected shipping option, and the chosen delivery moment. We aim to process your order the same day and hand it over to the delivery service as quickly as possible.

Please note that, despite our efforts, unforeseen circumstances may affect the delivery time.

You can choose from the following shipping options:

• Home delivery
  
• Delivery to a different address
  
• Store pickup
  
• Pickup at a parcel point or parcel locker
  

To make a more sustainable choice: picking up your order in-store or at a parcel point/locker generally results in the lowest CO₂ emissions, as delivery services need to make fewer separate trips.

In some cases, the delivery driver may ask for a verification code upon delivery.

PostNL or DHL will send you this code before your order is delivered. Without this code, the driver cannot hand over the package.

We ship to the Netherlands, Belgium, and Germany.

Yes, we also deliver to the Wadden Islands.

With us, you can choose when you would like to receive your order: on a different day (Monday through Saturday) or in the evening. This way, you’ll be home when your package arrives and the delivery service won’t need to make another delivery attempt. That’s not only convenient for you and the driver, but also more sustainable.

Would you like to receive your order the same day? Orders placed before 11:30 AM can use Trunkrs’ ultra-fast same-day delivery service. That means you can start using your new gear the very same day.

You can also choose to pick up your order at one of our stores or at a parcel point or parcel locker.

We charge the following shipping costs:

• Orders above €100 qualify for free shipping
  
• For orders below €100, shipping costs are €4.99
  
• For products larger than 1.75 metres or heavier than 30 kg, shipping costs are €20
  
• If you choose same-day delivery, shipping costs are €6.99
  
• If you choose evening delivery, shipping costs are €1.49
  
• Store pickup is always free of charge

We keep you informed by email about the status of your order — from the moment you place your order until it has been delivered.

You will also receive a Track & Trace link from the delivery service by email, so you can easily follow your shipment.

Whether you can change the delivery address depends on the delivery service handling your order. If your order is already too far along in the shipping process, it may unfortunately no longer be possible to adjust the delivery.

• 
  With DHL, it is not possible to change the address once the order has been shipped.
  
• 
  With Trunkrs, it is also not possible to change the address after shipment.
  
• 
  For deliveries by Thijse, you will always be contacted before delivery. During the scheduling process, you can communicate any changes.
  

Haven’t received your shipping confirmation yet? Then please contact our customer service to adjust your delivery address.

If you are not home when your order is delivered, your package will either be delivered to your neighbours, taken to the nearest collection point, or brought back for a new delivery attempt.

If you know in advance that you won’t be home, you may be able to change your delivery address (depending on the delivery service).

Please note: in some cases, the delivery driver may require a PIN code to release the package. These parcels cannot be delivered to neighbours and will therefore be sent directly to a pickup point.

From a sustainability perspective, it’s important to avoid missed deliveries. The most eco-friendly option is delivery to neighbours, as this avoids extra transport. If that’s not possible, for example with PIN-secured deliveries, collecting your parcel from a pickup point is the best alternative.

Your order will remain at a pickup point for one week.

We will keep you informed by email when your order is ready for pickup in the store.

When you pick up your order in-store, you need to bring the following:

• 
  The confirmation email: This email contains important details about your order, such as your order number, the items you ordered, and identification information.
  
• 
  A valid ID: This can be a passport, driving licence, or identity card. Make sure your ID is not expired.

Yes, you can have someone else collect your order from the store.

For this, you must contact the store in advance and provide the name of the person who will pick up your order.

The person collecting the order must bring a valid ID and the order confirmation.

Yes, you can reserve a product so you can pick it up in-store today*.

Reservations are held for 24 hours, so make sure to collect the product within this time frame.

*Provided the product is in stock.

Yes, you can hand in your old product to the delivery driver. For this, you need to schedule a pickup appointment via our customer service.

You can also hand in your old devices at one of our stores, at a nearby collection point (https://inleverpunten.stichting-open.org/), or at your local municipal recycling centre.

If your old camera, lens, or flash still works properly, you can also trade it in for a good price. This way, you can buy a new product, and we make sure your old equipment gets a second life.

You can make your delivery more sustainable by choosing “pickup at a parcel point.” This ensures the delivery service does not make an unnecessary trip to your home address.

If you then pick up your parcel on foot or by bicycle, you are making an even more sustainable choice.

The least sustainable option is same-day delivery. To deliver your order on the same day, extra kilometers are driven, resulting in higher CO₂ emissions. Therefore, only choose this option if it is really necessary.

If your order is not complete, please contact our customer service.

Make sure to have your order number ready so we can help you as quickly as possible.

If you have received a defective product, please contact our customer service.

Make sure to have your order number ready so we can help you quickly. Together, we will discuss what is wrong and how you can return the product.

If you have received the wrong product, please contact our customer service.

Make sure to have the product and your order number ready so we can help you as quickly as possible. Also check whether there is a barcode attached to the incorrect product.

Please check whether the postcode and tracking number are correct on the carrier’s website.

It can take up to 24 hours for the tracking link to become active.

If it still doesn’t work after this time, please contact our customer service. Make sure to have your order number ready so we can help you quickly.

If you have not received your order but the Track & Trace shows it as delivered, please wait a few hours or until the next day. In some cases, the delivery may still be completed later.

Also check with your neighbours and/or a nearby pickup point.

If you still cannot find your package, please contact our customer service. We will then get in touch with the carrier on your behalf. Please note that this process can take a week or longer.