Need help?
Questions about your order? We’re happy to help!
Do you have questions about placing an order, want to change something, or need to cancel your order? No worries — on this page you’ll find all the information you need. We explain step by step how to place an order, what you can do if you want to make changes, and how to cancel an order if necessary. This way, you always know where you stand and can order with confidence.
Whether you are ordering from us for the first time or have been a customer before, we make sure you get clear and fast answers to all your questions.
Arrange it yourself quickly
FAQ
Yes, of course. Our in-store experts and customer service team are happy to help you choose your brand-new gear. You can visit one of our stores or contact our customer service.
By making a careful choice, you can also help ensure you won’t need to return your order. Returning products has a significant impact on the environment.
Placing an order is very easy:
- Go to the product of your choice and click the “Add to cart” button.
- Click the shopping cart icon in the top right to review or adjust your order.
- Choose how you want to order: as a guest or with an account. If you don’t have an account yet, you can easily create one during checkout.
- Select your delivery method, delivery time, and payment method.
- Click the “Order and pay” button. Once you confirm your purchase, your order is final.
If you prefer to speak to a staff member, please contact our customer service.
No, you do not need to create an account to place an order with us, but we do recommend it.
With an account, you can always view your orders and find all your invoices in one place. If you choose to create an account later, past orders (placed with the same email address) will still be added to your account.
Yes, it is possible to place a business order with us. You can find all information about business ordering on our business page.
If a product is marked as “temporarily out of stock,” we currently do not have it available.
Would you like to be the first to know when it’s back in stock? Then sign up for a notification. You will receive an email as soon as the product is available again.
If you find the product cheaper elsewhere, we will check whether we can match the price.
We apply the following conditions:
- The product must be of official origin
- The seller must be an official camera retailer with a website and physical store, and be affiliated with Thuiswinkel Waarborg
- The product must be new and in stock (used and clearance models are excluded)
- The price must be verifiable and not the result of special or temporary promotions
If you want to order more than 9 units of the same product, it’s best to contact our customer service. They will be happy to help you place a large order.
You can only change your order if you have not yet received a shipping confirmation.
Please contact our customer service to adjust your order.
Yes, during checkout you can choose to have your parcel delivered to a pickup point or parcel locker.
How you can change the delivery address depends on the delivery service handling your order.
PostNL
Via “delivery options” in the PostNL Track & Trace, it is possible to change the delivery address to a pickup point. Unfortunately, changing your home address is not possible. If your order is already too far along in the delivery process, it is no longer possible to adjust it.
Trunkrs
With Trunkrs, it is not possible to change the address of an order once it has been shipped.
Thijse
For Thijse deliveries, you will always be contacted before delivery. During the scheduling of your delivery time, you can request any changes.
If you have not yet received a shipping confirmation, please contact our customer service to adjust your delivery address.
We keep you informed by email about the status of your order. We do this from the moment you place your order until the moment you receive it.
You can only cancel your order if it has not yet left our warehouse.
If your order has already been shipped, you can refuse it at the door or return it after receiving it using our online returns form.
If you placed an order more than an hour ago and have not received a confirmation, please check your email spam or junk folder.
If you still cannot find it there, please contact our customer service.
If you made a purchase more than an hour ago and have not received your invoice, please check your email spam or junk folder.
If you still cannot find it there, please contact our customer service.
Sorry to hear you’re experiencing issues while ordering. Please contact our customer service. They will be happy to help you further.
When you purchase new electronic equipment, you can have your old (similar) equipment processed in an environmentally friendly way.
You can hand in your old devices in-store or schedule a pickup appointment via our customer service. You can also drop off your old equipment at a nearby collection point or at your local municipal recycling centre.
If your old camera, lens, or flash still works properly, you can also trade it in for a good price. This way, you can buy new equipment, and we make sure your old gear gets a second life.
We keep your order in the store for at least two months from the moment it is ready for pickup.
Then your order will be cancelled automatically and you will be refunded
If you have not collected your order after this period, it will be automatically cancelled and the full purchase amount will be refunded to your account.
You will of course receive an email notification about this.
If you need more time to collect your order, feel free to contact the store — we’re happy to think along with you!
